Return & Refund Policy

At Leather Lex, we want customers to have clear information about returns and refunds before making a purchase. Please review the following policy carefully to understand return eligibility, return shipping responsibilities, and the refund process.

30-Day Return Window

We accept eligible returns within 30 days of delivery.

The 30-day return period begins on the date your order is marked as delivered, not on the date the order was placed.

Return requests submitted after the 30-day return period may not be accepted.

Return Eligibility

To qualify for a return, the item must:

Be returned within 30 days of delivery.
Be unused, unworn, and in its original condition.
Include the original packaging, tags, and accessories supplied with the product.
Show no signs of wear, alteration, washing, damage, or misuse.
Include proof of purchase or the relevant order information.

Items that do not meet these conditions may not qualify for a refund.

How to Request a Return

Before sending a product back, please contact us at info@leatherlex.com with:

Your full name
Order number
Product you wish to return
Reason for the return

Our customer support team will review your request and provide return instructions.

Please do not send a return without first contacting us so that we can properly identify and process your returned order.

Return Address

Approved returns should be sent to:

Leather Lex LLC
1707 1st St
Bradenton, FL 34208
United States

Please ensure that the package is securely packed and includes sufficient information for us to identify the associated order.

Return Shipping Costs

For standard returns, the customer is responsible for the cost of return shipping.

Original shipping charges, if any, are non-refundable unless the return is the result of an error by Leather Lex or the product arrived damaged or incorrect.

We recommend using a trackable shipping service when returning an item. Leather Lex is not responsible for return packages that are lost or damaged while being transported back to us.

If you receive an incorrect or damaged item due to an error on our part, please contact us before returning it so we can provide the appropriate instructions.

Restocking Fees

Leather Lex does not charge a restocking fee for eligible returns made in accordance with this policy.

Damaged, Defective, or Incorrect Items

Please inspect your order when it is delivered.

If your product arrives damaged, defective, or you receive an incorrect item, contact us promptly at info@leatherlex.com.

Please provide your order number, a description of the issue, and clear photographs showing the product and any relevant packaging.

We will review the issue and provide the appropriate resolution or return instructions.

For verified damaged, defective, or incorrect items resulting from our error, customers will not be required to bear the applicable return shipping cost.

Exchanges

If you need a different size or product, please contact us at info@leatherlex.com.

Exchange requests are subject to product availability and the same eligibility requirements that apply to returns.

Where an exchange is requested for reasons other than a defective, damaged, or incorrect product, the customer is responsible for applicable return shipping costs.

Non-Returnable Items

Items may not be eligible for return if they:

Have been worn, used, washed, altered, or damaged after delivery.
Are missing original tags or packaging.
Are personalized or custom-made specifically for the customer.
Are marked as final sale or otherwise identified as non-returnable before purchase.

Any applicable return restriction will be communicated to the customer before purchase.

Refund Process

Once we receive your returned item, it will be inspected to confirm that it meets the requirements of this Return & Refund Policy.

If the return is approved, the refund will be issued to the original payment method used for the purchase.

We will notify you after your return has been inspected and let you know whether the refund has been approved.

Refund Processing Time

After an eligible return has been received, inspected, and approved, we will initiate the refund to your original payment method.

Please allow approximately 5–10 business days for an approved refund to appear in your account after it has been issued. Actual posting times may vary depending on your bank, card issuer, or payment provider.

Order Cancellations

If you wish to cancel an order, please contact us at info@leatherlex.com as soon as possible.

We will make reasonable efforts to cancel the order before it enters fulfillment or is dispatched. Once an order has been shipped, it cannot be cancelled and must instead follow the applicable return procedure after delivery.

Refunds for Shipping Charges

Original shipping charges, where applicable, are generally non-refundable for standard customer-initiated returns.

If the return is required because Leather Lex sent an incorrect product or because the product arrived damaged or defective, we will handle applicable shipping costs in accordance with the resolution provided by our support team.