Return & Refund Policy

Last Updated: October 7, 2026

At Leather Lex LLC, we want our return and refund terms to be clear before you make a purchase. This policy explains return eligibility, exchanges, return shipping costs, cancellations, and refund processing.

30-Day Return Window

We accept eligible returns within 30 days of delivery.

The 30-day return period begins on the date your order is delivered.

Eligible returns may be accepted for both defective and non-defective products, subject to the conditions below.

Return Eligibility

To qualify for a return, the product must:

Be returned within 30 days of delivery
Be unused and unworn
Remain in its original condition
Include original packaging, tags, and applicable accessories
Show no signs of wear, washing, alteration, misuse, or customer-caused damage
Include proof of purchase or sufficient order information

Products that do not meet these requirements may not qualify for a return or refund.

How to Request a Return

Returns are handled by mail.

Before returning an item, contact us at info@leatherlex.com and provide:

Your name
Order number
Product you wish to return
Reason for the return

Our customer support team will review your request and provide the applicable return instructions.

Please do not send an item back before receiving return instructions from us.

Return Address

Approved returns should be sent according to the return instructions provided by our customer support team.

Our business contact address is:

Leather Lex LLC
1707 1st St
Bradenton, FL 34208
United States

Please contact us before mailing a return to confirm the appropriate return instructions and destination for your order.

Return Shipping Costs

For standard customer-initiated returns, the customer is responsible for return shipping costs and the return shipping label.

We recommend using a trackable shipping service and keeping proof of shipment until your return has been processed.

If you receive a verified damaged, defective, or incorrect product due to an error by Leather Lex, we will cover the applicable return shipping cost and provide appropriate return instructions.

Restocking Fees

We charge no restocking fee for eligible returns made in accordance with this policy.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If your product arrives damaged or defective, or you receive an incorrect item, contact us promptly at info@leatherlex.com.

Please provide your order number, a description of the issue, and clear photographs of the product and relevant packaging.

Once the issue has been reviewed and verified, we will provide the appropriate resolution and return instructions.

Exchanges

We accept exchanges for eligible products, subject to product availability.

To request an exchange, contact info@leatherlex.com.

The same product-condition requirements that apply to returns also apply to exchanges.

For standard customer-requested exchanges, the customer is responsible for applicable return shipping costs.

If an exchange is required because of a verified damaged, defective, or incorrect product resulting from an error by Leather Lex, we will cover the applicable return shipping cost.

Non-Returnable Items

The following products may not qualify for standard returns:

Products that have been worn, used, washed, or altered
Products damaged after delivery through misuse or customer handling
Products returned without required original tags or packaging
Personalized or custom-made products where the return restriction was clearly disclosed before purchase
Products clearly identified as final sale or non-returnable before purchase

Custom or personalized products that arrive damaged, defective, or incorrect should still be reported to us so we can review the issue and provide an appropriate resolution.

Refund Process

Once an eligible return is received, we will inspect the product to confirm that it meets our return requirements.

If approved, the refund will be issued to the original payment method used for the purchase.

We will notify you regarding the status of your return and refund.

Refund Processing Time

We aim to review and process approved refunds within 10 business days after receiving and inspecting the eligible returned product.

After a refund has been issued by Leather Lex, it may take approximately 5–10 additional business days for the funds to appear in your account, depending on your bank, card issuer, or payment provider.

Leather Lex does not control processing times imposed by financial institutions after a refund has been issued.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at info@leatherlex.com.

We will make reasonable efforts to cancel your order before it enters processing or is prepared for dispatch.

Once an order has been dispatched, it generally cannot be canceled and will need to follow the applicable return procedure after delivery.

Original Shipping Charges

Original shipping charges, where applicable, are generally non-refundable for standard customer-initiated returns.

If a return is required because Leather Lex sent an incorrect product or because the product arrived damaged or defective, we will review the circumstances and provide the appropriate resolution.