Orders & Shopping
How do I place an order?
Browse our collection, select your preferred product, choose the appropriate size, color, or other available options, and proceed to checkout. Please review your order and shipping information carefully before completing your purchase.
Can I modify or cancel my order after placing it?
Orders may only be modified or canceled before they enter processing or are prepared for dispatch. Please contact us as soon as possible at info@leatherlex.com if you need assistance.
We cannot guarantee that an order can be changed or canceled once processing has started.
Will I receive an order confirmation?
Yes. After your order is successfully placed, you will receive an order confirmation email containing your order details.
Please make sure the email address entered during checkout is correct.
Payments
What payment methods do you accept?
We accept the payment methods displayed and available to you at checkout. Depending on eligibility, device, and location, these may include major credit or debit cards and supported digital payment methods.
Is my payment information secure?
Yes. Payments are processed through secure payment providers using encrypted connections. Leather Lex does not directly store your complete payment card details.
Can I pay in a different currency?
All orders on Leather Lex are processed in U.S. Dollars (USD). If your payment method uses another currency, your bank or payment provider may perform the currency conversion and may apply its own exchange rate or fees.
Shipping & Delivery
Where do you ship?
We currently ship customer orders within the United States only.
Our products are manufactured and prepared for dispatch through our production and fulfillment operations in Sialkot, Pakistan and shipped to our U.S. customers.
How long does delivery take?
Orders are typically processed within 1–2 business days.
After dispatch, estimated transit time is approximately 3–5 business days.
The estimated total delivery timeframe is therefore approximately 4–7 business days from the time an order is placed.
Delivery estimates may occasionally be affected by carrier delays, severe weather, holidays, address issues, or other circumstances outside our reasonable control.
Which shipping carrier do you use?
Orders are shipped from our fulfillment operations in Sialkot, Pakistan, primarily using FedEx.
Carrier availability may vary where necessary due to operational or delivery requirements.
How can I track my order?
Once your order has been dispatched and tracking becomes available, tracking information will be sent to the email address provided during checkout.
You can also use the Track Your Order page on our website.
Do you offer free shipping?
Yes. Free standard shipping is available on eligible orders within the United States.
Any applicable shipping charges will be displayed before you complete your order at checkout.
Returns & Refunds
What is your return policy?
Eligible products may be returned within 30 days of delivery.
Items must be unused, unworn, and returned in their original condition with applicable tags and original packaging.
Please review our Return & Refund Policy for complete eligibility requirements and instructions.
How do I request a return?
Contact us at info@leatherlex.com with your order number and reason for the return.
Please obtain return authorization and instructions from our support team before sending an item back.
Who pays for return shipping?
For standard eligible returns, customers are responsible for return shipping costs.
If you receive a verified damaged, defective, or incorrect item due to an error on our part, Leather Lex will provide appropriate assistance and cover applicable return shipping costs where required under our policy.
Do you charge a restocking fee?
No. We do not charge a restocking fee on eligible returns.
How long does it take to receive a refund?
Once an eligible return has been received and inspected, we will notify you of the outcome.
Approved refunds are issued to the original payment method. After a refund is issued, it may take approximately 5–10 business days for the funds to appear, depending on your bank or payment provider.
Are custom leather products returnable?
Custom-made and personalized products are generally non-returnable, except where an item arrives damaged, defective, incorrect, or where otherwise required by applicable law.
Please contact us if there is an issue with a custom order.
Can I return a custom or personalized product?
Custom or personalized products are generally non-returnable, except if they arrive damaged, defective, incorrect, or where otherwise required by applicable law.
Order Issues
What if my order arrives damaged or defective?
Please contact us at info@leatherlex.com as soon as possible after delivery and provide your order number, a description of the issue, and clear photographs of the product and packaging.
Our support team will review the issue and provide appropriate assistance.
What if I receive the wrong item?
Please contact our support team as soon as possible. We will review your order and arrange an appropriate resolution, which may include a replacement or refund where applicable.
What should I do if my package appears lost?
If your tracking information has stopped updating or your package appears to be lost, please contact us at info@leatherlex.com.
We will review the tracking information and, where necessary, contact the shipping carrier to investigate.
Privacy & Security
How is my personal information protected?
We use reasonable administrative and technical safeguards, including encrypted HTTPS connections, to help protect customer information.
For complete information about how we collect, use, and protect personal information, please review our Privacy Policy.
Do you sell customer data?
Leather Lex does not sell personal information in exchange for money.
Please review our Privacy Policy for complete information about how personal information may be shared with service providers involved in operating our website and fulfilling customer orders.
Do you use cookies?
Yes. We use cookies and similar technologies to support website functionality, security, shopping-cart features, analytics, and customer experience.
Please review our Cookie Policy for additional information.
Company & Customer Support
Who operates Leather Lex?
Leather Lex is operated by Leather Lex LLC.
Where is Leather Lex located?
Our U.S. business information is:
Leather Lex LLC
1707 1st St
Bradenton, FL 34208
United States
Our products are manufactured and prepared for dispatch through our production and fulfillment operations in Sialkot, Pakistan.
How can I contact Leather Lex?
You can contact our customer support team using:
Email: info@leatherlex.com
Phone: +1 772 765 7601
You can also send us a message through the Contact Us page on our website.
What are your customer service hours?
Our customer support team is available:
Monday to Friday, 9:00 AM to 5:00 PM (Eastern Time)
How quickly do you respond to inquiries?
We aim to respond to customer inquiries within 1 business day during our normal support hours.