Orders & Shopping
How do I place an order?
Simply browse our collection, select your preferred item, choose the appropriate size and options, and proceed to checkout.
Can I modify or cancel my order after placing it?
Orders can only be modified or canceled before they enter processing. Please contact us as soon as possible for assistance.
Will I receive an order confirmation?
Yes. Once your order is successfully placed, you will receive an order confirmation email with your order details.
Payments
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.
Is my payment information secure?
Yes. All transactions are processed through secure encrypted payment gateways. We do not store your full payment information.
Can I pay in a different currency?
All orders are processed in U.S. Dollars (USD). Currency conversion may be provided by your payment provider.
Shipping & Delivery
Where do you ship?
We currently ship within the United States only.
How long does shipping take?
Orders are typically processed within 1–2 business days and delivered within 3–5 business days after shipment.
How can I track my order?
Tracking information will be sent to your email once your order has been shipped.
Do you offer free shipping?
Yes, free standard shipping is available on all eligible orders within the United States.
Returns & Refunds
What is your return policy?
We accept eligible returns within 30 days of delivery, provided the item is unused and in its original condition.
How do I request a return?
Please contact our support team with your order number to obtain return authorization before sending any item back.
How long does it take to receive a refund?
Approved refunds are typically processed within 10 business days to the original payment method.
Are custom leather products returnable?
No. Custom-made or personalized products are non-returnable unless they arrive damaged or defective.
Order Issues
What if my order arrives damaged?
Please contact us within 48 hours of delivery and provide photos of the product and packaging.
What if I receive the wrong item?
Contact our support team immediately. We will review the issue and arrange a replacement or refund if applicable.
What should I do if my package is lost?
If your tracking has not updated or your package appears lost, please contact us and we will investigate with the carrier.
Privacy & Security
How is my personal information protected?
We use industry-standard security measures and encrypted connections to protect customer information.
Do you sell customer data?
No. We do not sell customer information to third parties.
Do you use cookies?
Yes. Cookies help improve website functionality, security, and user experience.
Company & Support
How can I contact Leather Lex?
You can reach us via email at info@leatherlex.com or through our contact page.
What are your customer service hours?
Our support team is available Monday through Friday from 9:00 AM to 6:00 PM (EST).
How quickly do you respond to inquiries?
We typically respond to customer inquiries within one business day.
Where is Leather Lex located?
Leather Lex
667 SW Bacon Terrace
Port Saint Lucie, FL 34953
United States