Refund policy
Refund & Return Policy
Last Updated: June 16, 2026
At Leather Lex, we want you to shop with confidence. Please review our return and refund terms below.
1. Return Window
You may request a return within 30 days of delivery.
2. Return Conditions
To be eligible for a return, items must:
- Be unused, unworn, and in original condition
- Be returned in original packaging with tags attached (if applicable)
- Include proof of purchase (order confirmation or receipt)
3. Non-Returnable Items
| Category | Details |
|---|---|
| Sale / Clearance Items | Not returnable |
| Custom or Personalized Leather Products | Not returnable |
| Gift Cards (if applicable) | Not returnable |
4. Return Shipping & Fees
| Item Type | Responsibility |
|---|---|
| Standard Returns | Customer pays return shipping costs |
| Restocking Fee | Up to 20% may apply depending on item condition |
| Original Shipping Charges | Non-refundable |
5. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect:
- Contact us within 48 hours of delivery
- Provide clear photos or videos of the item and packaging
Resolution:
After review, we may offer:
- Replacement item, or
- Refund (if approved)
6. Exchanges
- Exchanges are available for eligible items subject to approval.
- Some products may not qualify for exchange once shipped.
- To request an exchange, please contact our support team.
7. Refunds
| Step | Details |
|---|---|
| Inspection | Returned items are inspected upon receipt |
| Approval | Refund issued if return conditions are met |
| Processing Time | Up to 10 business days |
| Refund Method | Original payment method |
8. Return Process
Important Steps:
- All returns must be approved before sending.
- Do not send items without authorization.
Return Address
The return address will be provided by our support team after your return request has been approved.
Unauthorized returns or returns sent to an incorrect address may not be accepted.
9. Important Notes
- We are not responsible for returns sent without prior approval.
- Shipping fees are non-refundable.
- Delivery times may vary depending on your location.
10. Contact Information
Business Name: Leather Lex
EIN Number: 84-4327451
Address:
667 SW Bacon Terrace
Port Saint Lucie, FL 34953
United States
Email: info@leatherlex.com
Contact Us: https://leatherlex.com/contact
Customer Service Hours
Monday to Friday: 09:00 AM – 06:00 PM (EST)
Saturday and Sunday: Closed
Response Time: We typically respond within one business day.